If you've ever experienced the awkward "do you take insurance?" question and felt pressure to start talking about your sliding scale, we're here to help you. We get “on the fence” private pay clients ready to start work with you by helping them realize: Just because you charge your full cash rate does not mean they can't get reimbursed for therapy.
Instantly verify benefits
We help your clients immediately check how much they can get reimbursed for therapy, so they realize that private pay therapy may not be as expensive as they had thought!
Accelerate reimbursements
We get clients reimbursed faster so they can reinvest their money into therapy. We cut reimbursement turnaround time from several months to a few weeks!
OUR MENTAYA COMMUNITY
Real words from real people
Join our community of business-saavy therapists!
"Some people are not familiar with out-of-network benefits. Not only will Mentaya automatically verify your benefits, but they will also help people get reimbursed 40-80% on their sessions."
Sarah Weber
MA, LMHC, ATR-P
"Offering 80% reimbursement on claims has really helped keep our clients coming back."
Josephine Ampaw Greene
LCSW, MFTC, MA
"It’s surprisingly easy and intuitive it was to use... not like other complicated 10-step processes."
Matthew Keller
Phd, LMFT, CST
"Clients don't have to wait until the end of the month to do their invoices. They are automatically submitted weekly, which speeds up insurance reimbursement and helps clients pay for their next session."
Lesley Stahl
PsyD
"Mentaya is a wonderfully supportive part of my practice."
Elizabeth Geeslin
MA, LMFT
"My role as a healthcare provider is to alleviate suffering, but dealing with finances and insurance companies can cause my clients distress. With Mentaya, this is no longer a concern, and it actually strengthens my ability to serve them."
Emily Hershenson
MSW, LICSW
"Some people are not familiar with out-of-network benefits. Not only will Mentaya automatically verify your benefits, but they will also help people get reimbursed 40-80% on their sessions."
Sarah Weber
MA, LMHC, ATR-P
"Offering 80% reimbursement on claims has really helped keep our clients coming back."
Josephine Ampaw Greene
LCSW, MFTC, MA
"It’s surprisingly easy and intuitive it was to use... not like other complicated 10-step processes."
Matthew Keller
Phd, LMFT, CST
"Clients don't have to wait until the end of the month to do their invoices. They are automatically submitted weekly, which speeds up insurance reimbursement and helps clients pay for their next session."
Lesley Stahl
PsyD
"Mentaya is a wonderfully supportive part of my practice."
Elizabeth Geeslin
MA, LMFT
"My role as a healthcare provider is to alleviate suffering, but dealing with finances and insurance companies can cause my clients distress. With Mentaya, this is no longer a concern, and it actually strengthens my ability to serve them."
Emily Hershenson
MSW, LICSW
Ready to see the magic? ✨
Start winning over clients who are on the fence about private pay therapy!
Free!
Simplify your practice, and let us help your clients get reimbursed for therapy.
5% fee per claim, can be paid by provider or client
Faster turnaround time on reimbursement
2.9% + 30¢ for credit cards, 0.8% for ACH (direct debit)
Intelligent claim validation to reduce claim denials
Same-day access to our team of insurance experts
Concierge customer support
SUPPORT
Frequently asked questions
How can Mentaya help my practice?
Mentaya offers a hassle-free experience for therapists and their clients by verifying clients' out-of-network benefits and handling all claims. This allows therapists to focus on providing care and forget about dealing with insurance. Using Mentaya, you can expect: - Increased caseload and practice revenue - Enhanced client satisfaction and retention - Savings on billing and payment processing
Who can use Mentaya?
Private practice therapists, psychologists, psychotherapists, and any mental health practitioner who has private pay clients and does not want to deal with insurance.
We take care of everything – from verifying out-of-network benefits to automatically submitting claims to help your clients get reimbursed. You will be completely shielded from dealing with insurance companies, and you can focus on providing care to your clients.
You can also use Mentaya if you are on insurance panels, and we will work specifically with your out-of-network clients to help them get reimbursed for therapy.
How does Mentaya's billing platform work?
Mentaya's streamlined billing service allows you to charge a session and submit a claim in one place. Your client can connect their credit card, or link their bank information for lower processing fees, and you will receive immediate payment after you charge.
If you prefer to use a different platform for billing, you can choose the "claim only" option to simply generate and submit a claim. You would charge for the session elsewhere.
How do you deal with claim denials?
We have an effective and streamlined claim submission process to minimize denials. If a claim does get denied, we'll take care of fixing it and resubmitting it at no additional cost to the therapist or their client. If for any reason we are unable to successfully submit the claim, we guarantee an 100% refund of our fees.
Can you submit claims for prelicensed clinicians under supervision?
We are happy to submit claims on behalf of therapists who are currently under supervision, but please note that reimbursement depends on the specific insurance plan. We offer this service risk-free, meaning that if the client doesn’t receive reimbursement, we'll refund our claims processing fee.
Are you HIPAA compliant?
Yes, we are HIPAA compliant. We take the privacy of your clients very seriously and make sure that all data from you and your clients are kept confidential. We have multiple layers of privacy and security in place. For more information please see our BAA agreement.
How do I get started?
You can get started by signing up here. To create an account, all you need is your first name, last name, practice type, and NPI number.
Still have questions?
For basic questions, you can visit our Help Center or reach us via email:
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