You are eligible if your insurance plan has out-of-network benefits (PPO, POS, and HDHP plans). HMOs, Medicaid, and traditional Medicare plans do not have OON benefits, but Medicare Advantage may.
Out-of-network benefits are benefits that your insurance plan provides for services received from providers who aren't in the plan's network.
If you're unsure whether your plan is eligible, you can email
support@mentaya.com and we are happy to manually check your benefits. Simply send us your full name, date of birth, and a photo of the front and back of your insurance card with your member ID.