You are eligible if your insurance plan has out-of-network benefits (PPO, POS, and HDHP plans). HMOs, Medicaid, and traditional Medicare plans do not have OON benefits, but Medicare Advantage may.

Out-of-network benefits are benefits that your insurance plan provides for services received from providers who aren't in the plan's network.

If you're unsure whether your plan is eligible, you can email support@mentaya.com and we are happy to manually check your benefits. Simply send us your full name, date of birth, and a photo of the front and back of your insurance card with your member ID.

We work with almost all major commercial medical insurance plans and strive to add new ones as frequently as possible. If you don't see your insurance company listed, email support@mentaya.com and we'll work on adding it to our list.

Yes, you can upload your past superbills on Mentaya by going to the Past Superbills section in your client portal. Mentaya can submit them for you to get reimbursed more quickly.

No, once you set up your account on Mentaya, your settings will be set to automatically submit claims, so you don't need to take any additional steps. Your therapist will be submitting claims for you through Mentaya.